Mr. Rooter, chapter 2

Way back in February, I wrote about my unhappy experience with a plumbing outfit called Mr. Rooter. You can read that post here, but the story in a nutshell is that a Mr. Rooter plumber showed up at our house to clear a clogged drain, and collected $492 for his work. The next morning the drain was clogged again, the plumber returned, but said it would be another $600-$800 to clean the drain, and he got belligerent when I suggested that I should get credit for the money I had paid the day before. He eventually left, and we had a local plumber clear the drain (which has had no problems since then.)

Fast forward now to sometime in March, after I posted my blog about the incident. I got a call from a warm, friendly woman in Mr. Rooter's office in Rochester. She couldn't have been nicer, and said that they had reviewed my situation. She stressed that what I had written was "very accurate," and she apologized over and over again for the trouble. She said the plumber in question had been spoken to, that he had been told he acted inappropriately, that he should have honored the coupon I offered, and that all Mr. Rooter services come with a free return visit if the problem persists. She apologized again and again, and said that I would be receiving a refund.

It was GREAT customer service, and I thanked her for her time.

Then a month went by...no refund.

And another month went by...no refund.

Finally, on May 18, I called back to Mr. Rooter, using the phone # that they had called me from on my cell phone. Again, I got to talk to a very pleasant woman, and explained my situation. I said that I didn't know who had called me, but that it had been someone from this number. I had been promised a refund, and that I hadn't heard anything back in two months. Could I please speak with the woman who called me back in March?

This warm, friendly woman asked me my name, and I could hear her punching something up on her computer. Apparently she started reading some notes that were associated with me, and said something like, "Oh, the person you talked to back then doesn't work here anymore."

I said that I understood, and explained the situation to her. She said, "Yes, it looks like you were supposed to be sent a refund. I'm going to talk to the owner, and one of us will call you back."

Well, it's now been another two months, and I still haven't gotten my call back from Mr. Rooter. So apparently are they notso-hotso at plumbing work, but they aren't all that great at following up with their customers, either.

I'll keep you posted.

Blood on San Francisco's hands

It was three years ago this week that a beautiful, brilliant young woman named Clarisse Grimes was killed in St. Paul by an illegal immigrant who had already been deported, but returned to the U.S. illegally. I wrote about Clarisse and her tragic end here.

So it was "deja vu all over again" last week when another beautiful young woman, Kate Steinle, was shot to death by an illegal immigrant on the San Francisco waterfront. The killer, Juan Francisco Lopez-Sanchez, has several felony convictions on his rap sheet, and had been deported five times, but continued to illegally enter the U.S.

All of this was known at Immigration and Customs Enforcement (ICE), which recently had custody of Lopez-Sanchez, but turned him over to San Francisco authorities so they could prosecute him on a drug charge. ICE also filed a "detainer," instructing San Francisco authorities to turn Lopez-Sanchez when they were through with him. Here's where the outrage begins.

San Francisco ignored the detainer, and let Lopez-Sanchez walk free. Why? Because San Francisco is a "sanctuary city," where officials have decided they will ignore requests from immigration so that illegal immigrants are free to move about their city. Lopez-Sanchez has reportedly admitted that he returned to San Francisco specifically because he knew of the sanctuary city status, and knew he wouldn't be hassled about being in the country illegally.

Oh, but that's just loopy, crazy, San Francisco you might think. Surely no other big city is dumb enough to hang out a "Welcome" sign for criminals from other countries.

Wrong. There are more than 200 "sanctuary cities" in the United States, including - here in Minnesota - both Minneapolis and St. Paul. That's why the guy who killed Clarisse Grimes was on the street: He had been arrested for driving without a license just a short while before killing Clarisse, but St. Paul's sanctuary city policy let him go.

Imagine that: The same government that expects you to pay your taxes, obey the speed limit, shovel your sidewalk, etc., etc., etc., suddenly decides that the law doesn't apply to them if an illegal immigrant is involved.

I'm undecided as to whom to support for President next year, but the first candidate who pledges to withhold all federal funding from sanctuary cities has my vote.